FREQUENTLY ASKED QUESTIONS
IS IT POSSIBLE TO SPLIT MY ORDER BETWEEN 2 BOX STYLES TO MEET THE BOX MINIMUMS?
No. Each box style requires a specific minimum with that specific curated box. If you are looking to purchase a creative gift solution for fewer than our minimums, please contact us firstname.lastname@example.org.
IS IT POSSIBLE TO EXPEDITE SHIPPING FOR SOME OR ALL OF THE ADDRESSES ON MY LIST?
Yes. During checkout, select “yes” under “I Need Expedited Shipping”. Then Onyx will contact you to collect or credit the difference of your actual shipping costs.
MAY I SHIP SHOP-ONYX..COM PRODUCTS INTERNATIONALLY?
Yes. During checkout, select “yes” under “I Need International Shipping”. Then Onyx will contact you in order to collect the difference of your actual shipping costs.
MAY I PROVIDE MY OWN FREIGHT ACCOUNT FOR SHIPPING?
Yes. During checkout, please select “yes” under “I Have My Own Shipping Account”. Then Onyx will contact you in order to collect (or credit) the difference of your actual shipping costs.
DOES ONYX COLLECT OR STORE MY CREDIT CARD INFORMATION?
No. Onyx has a third party credit card processing company that collects credit card information that is entered at shop-onyx.com.
IS MY MAILING LIST DATA SAFE TO PROVIDE?
HOW DO I PROCESS A RETURN?
As a result of Covid-19, we are unable to accept returns. If you received an incorrect or defective item, however, Onyx will replace your defective item, or provide a full refund (at our discretion). Please contact us email@example.com with any issues that need our attention.